MC1163119: Dynamics 365 Contact Center – Tailor proactive engagements with configuration options
We are announcing the ability to design proactive customer engagement workflows in
Microsoft 365 Message Center
An archive of Message Center updates - curated and preserved for when Microsoft changes things faster than you can say "rolling out." Find the latest and past Message Center posts right here. Updated daily at 1am (UK time).
MC1163117: Dynamics 365 Contact Center – Understand outcomes of proactive engagements
We are announcing the availability of the Understand outcomes of proactive engagements
MC1163116: Dynamics 365 Customer Insights - Journeys - Streamline event planning with set registration periods
We are announcing the ability to streamline event planning with set registration
MC1163115: Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views
We are announcing the release of OOTB Analytics Enhancements – Time Window, BU
MC1163111: Dynamics 365 Contact Center - Application lifecycle management for Visual customization of OOB reports
We are announcing the release of Application Lifecycle Management for Visual customization
MC1163108: Dynamics 365 Contact Center - Ongoing Conversation Dashboard
We are announcing the release of the ongoing conversation dashboard in Dynamics
MC1163106: Dynamics 365 Contact Center - Update knowledge base using Customer Knowledge Management Agent
We are announcing the ability to update knowledge bases using Customer Knowledge
MC1163104: Dynamics 365 Customer Service - Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial
MC1163100: Power Automate for desktop - Assign custom names to actions in desktop flows
Update: Release of this feature has been postponed, we will announce a
MC1163097: Dynamics 365 Contact Center - Consult with workgroup, queue using intent
We are announcing the ability to use Copilot's intent knowledge
MC1163093: Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations
We are announcing the ability to use Copilot's intent knowledge
MC1163091: Power Automate – Enable version control for desktop flows
We are announcing the ability to enable version control for desktop flows,