MC1163755: Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
We are announcing the ability to perform bulk actions on filtered conversations
Microsoft 365 Message Center
An archive of Message Center updates - curated and preserved for when Microsoft changes things faster than you can say "rolling out." Find the latest and past Message Center posts right here. Updated daily at 1am (UK time).
MC1163753: Outlook on the web activity-based timeout is retiring
Outlook on the web's activity-based timeout (ABT) will retire by January 2026 (February for GCC/DoD). Admins must enable Microsoft 365 idle session timeout for consistent session control across apps. Users won't auto-sign out without it. Prepare by reviewing ABT use, enabling the new timeout, and...
MC1163749: Dynamics 365 Contact Center – Block capacity for consulted conversations
We are announcing the ability to block capacity for consulted conversations in
MC1163741: Dynamics 365 Contact Center - Place a consulting representative on hold in a call
We are announcing the ability to place a consulting representative on hold
MC1163740: Finance and operations apps – Per-user license validation has been extended to January 15, 2026
Per-user license validation has been extended to January 15, 2026. Per-user license
MC1163735: Dynamics 365 Contact Center - Select a representative automatically in consult to queue
We are announcing the ability to select a representative automatically in consult
MC1163733: Dynamics 365 Contact Center – Use Copilot-powered email template recommendations
We are announcing the ability to create multisession apps. This feature will
MC1163732: Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh
We are announcing the ability to automatically restore sessions after a browser
MC1163730: Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights
We are announcing the ability to monitor the lifecycle of a work
MC1163728: Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools
We are announcing the ability to enhance service representative efficiency with custom
MC1163721: Dynamics 365 Contact Center – Enable deep noise suppression
We are announcing the ability to enable deep noise suppression in Dynamics
MC1163718: Dynamics 365 Supply Chain Management – Analyze demand with enhanced generative insights for demand planning
We are announcing the ability to analyze demand with enhanced generative insights