MC1163779: Dynamics 365 Contact Center - Automate voice calls with Customer Intent Agent
We are announcing the ability to automate voice calls with Customer Intent
Microsoft 365 Message Center
An archive of Message Center updates - curated and preserved for when Microsoft changes things faster than you can say "rolling out." Find the latest and past Message Center posts right here. Updated daily at 1am (UK time).
MC1163771: Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent
We are announcing the ability to proactively mitigate competitive risks with tailored
MC1163770: Dynamics 365 Sales - Improve research relevance by adding custom web sources for the agent
We are announcing the ability to improve research relevance by adding custom
MC1163768: Microsoft Copilot Studio – Request information from humans in the loop in agent flows
We are announcing the ability to request information from humans in the
MC1163767: Microsoft Power Platform: AI Builder capacity packs end of sale and transition to Copilot Studio credits
Microsoft is ending AI Builder service credits sales on November 1, 2025, transitioning to Copilot Studio credits for Power Platform and Dynamics 365 AI capabilities. Existing credits remain until expiration, with full transition by November 1, 2026. Admins should prepare for licensing changes an...
MC1163766: New policy setting to require explicit consent for recording and transcription in Teams 1:1 calls
Microsoft Teams will require explicit consent before recording or transcribing 1:1 PSTN or VoIP calls, enhancing privacy and compliance. This feature, off by default, can be enabled by admins and applies to desktop apps starting November 2025. Consent prompts disable participant media until granted.
MC1163764: Licensing updates for Interpreter
Interpreter licensing now includes 20 interpretation hours per user monthly with Microsoft 365 Copilot, up from 2 hours. Usage monitoring tools will be available after March 31, 2026. No current usage charges apply; future additional hours may be purchasable with advance notice. Changes are effec...
MC1163761: Improved device selection on Microsoft Teams meeting join screen
Microsoft Teams now allows users to select and change their microphone, speaker, or headset directly on the meeting join screen across desktop and web clients. This feature is on by default, requires no admin setup, and aims to simplify audio setup before joining meetings.
MC1163760: New support for HR and employee profile data in Microsoft 365 Copilot connectors
Microsoft 365 Copilot now supports HR and employee profile data via connectors like BambooHR and custom Microsoft Graph connectors, enhancing people profiles with authoritative external data. Administrators configure these in the Admin Center. Public preview runs mid-May to mid-November 2025; gen...
MC1163757: Microsoft Exchange Online: New limit for dynamic distribution groups (DDGs) for Microsoft 365 operated by 21Vianet
Microsoft Exchange Online will limit each organization to 3,000 dynamic distribution groups (DDGs) starting November 2025. Once the limit is reached, new DDGs cannot be created until others are removed. This change is automatic, cannot be disabled, and admins should review and manage existing DDG...
MC1163756: Outlook for Android will require Android 10.0 or higher starting January 2026
Starting January 5, 2026, Outlook for Android will require Android 10.0 or higher. Devices running Android 9.x or below will no longer receive updates or new features, though existing installations may work temporarily. Organizations should identify affected users and encourage OS upgrades.
MC1163754: Enhancements to the Deep Analysis tab of Email Entity page by Microsoft Defender for Office 365
Microsoft Defender for Office 365 will enhance the Deep Analysis tab on the Email Entity page with a refreshed UI, improved detonation chains, expanded metadata, and detailed behavior insights. Rollout starts October 2025 (preview) and November 2025 (general availability). No user action or compl...