MC1162751: Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent
We are announcing the ability to update your knowledge base using the
Microsoft 365 Message Center
An archive of Message Center updates - curated and preserved for when Microsoft changes things faster than you can say "rolling out." Find the latest and past Message Center posts right here. Updated daily at 1am (UK time).
MC1162743: Dynamics 365 Contact Center - Boost service representative productivity with inbox enhancements
We are announcing the ability to customize fields in the card layout
MC1162742: Dynamics 365 Supply Chain Management – Enhance your demand forecasting with additional data inputs
We are announcing the ability to create forecasts that include both historical
MC1162530: Power Platform - Planned maintenance Completed
We have performed a maintenance activity on your Power Platform environment. This
MC1162460: Power Platform admin center - Copilot Settings being added for in-app agent features
Starting October 6, 2025, we will begin gradually rolling out a change
MC1162297: New support for historical data uploads in Organizational Data in Microsoft 365
Microsoft 365 now supports manual uploads of historical HR data in Organizational Data with an effective date toggle for accurate processing. This feature, rolling out late September to October 2025, enables correcting past errors and building user histories but requires admin activation and manu...
MC1162293: Microsoft 365 Copilot Chat: Flow Builder now included in Copilot license
Flow Builder, a Microsoft 365 Copilot agent for creating automation flows via natural language, is now included in the $30 Copilot license starting September 29, 2025. It requires no extra cost, is ON by default, and needs AI Step and AI Prompt connectors in DLP policies.
MC1162291: Microsoft Copilot Studio: Agent ownership reassignment
Starting October 2025, Global and AI Administrators can reassign ownership of shared agents in Microsoft Copilot Studio and M365 Agents Toolkit to licensed users. The new owner gains full control and access; the previous owner loses all rights. Rollout occurs in two phases during October 2025.
MC1162289: Microsoft Outlook: Summarize email with Copilot chat
Outlook will introduce a Copilot chat feature to summarize emails with one click, available to Microsoft 365 Copilot license users across all platforms by November 2025. It requires no admin setup, respects existing policies, and aims to save users time and improve focus.
MC1162288: Microsoft Outlook: Declarative Agents in Copilot Chat coming to classic Outlook for Windows
Declarative Agents will be added to Copilot Chat in classic Outlook for Windows starting late October 2025, enabling customizable plugins and connectors. Enabled by default for Copilot license tenants, admins can manage agents via Microsoft 365 admin center. Advanced features require admin opt-in...
MC1162285: Microsoft Copilot Studio icon update
By October 2025, Microsoft Copilot Studio will have an updated icon across its web and Microsoft 365 Copilot interfaces. This visual change aligns with the Microsoft 365 Copilot brand, affects all users, involves no functional changes, requires no admin action, and has no compliance impact.
MC1162280: Prevent/Fix (Detected) Important CAE Policies Causing calling and pairing related Failures
Teams Rooms on Android and Teams Phone devices face calling and pairing failures due to Continuous Access Evaluation (CAE) policies affecting token validity. To ensure device stability and reliable calling, disable CAE on all Conditional Access policies for these devices, as this does not signifi...