MC1421920

Surveys agent retirement and transition to Copilot in Microsoft Forms

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Major Update: This post contains a significant change that may impact your organisation.

What and Why

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

Rollout Schedule

  • Retirement completion: August 31, 2026 (removal from Agent Store)

Impact on Your Organization

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services

  • Microsoft 365 Copilot
  • Microsoft Forms (Web)

What will happen

  • The Surveys agent will be retired and removed from the Agent Store.
  • Users will be redirected to Microsoft Forms when accessing Surveys agent.
  • Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
  • Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
  • Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.
  • No changes to licensing or permissions are required.
  • The new experience is enabled by default; no admin configuration is needed.

Action Required/Recommendations

  • No action is required.
  • Inform users about the transition to avoid confusion when redirects occur.
  • Update internal documentation referencing the Surveys agent.
  • Prepare helpdesk teams for potential user questions during the transition period.

Learn more

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.