MC1295072: Dynamics 365 Field Service - Explore Dataverse data with Microsoft 365 Copilot

We are announcing the ability for service managers, dispatchers, and back-office teams to query work orders, bookings, service history, and assets in natural language with Microsoft 365 Copilot and custom agents in Dynamics 365 Field Service. This feature will reach general availability on May 29, 2026.

How does this affect me?
With Microsoft 365 Copilot in your Field Service model-driven web apps, you will be able to interact with your Dataverse data using conversational AI, asking questions such as “Are there unscheduled high priority work orders?” or “Show assets with repeated failures this quarter” with responses grounded in organizational data. The Microsoft 365 chat in the Copilot pane will guide you to relevant records and views. Additionally, your organization can extend this back-office experience by bringing your own custom Microsoft 365 agents, including agents built with Copilot studio, to surface within the same pane to be tailored to your operational needs.

Please note that this feature is web‑only and intended for back‑office users working in Field Service model‑driven apps. It is enabled by an administrator through existing Power Apps configuration and follows standard Microsoft 365 Copilot governance. No Field Service–specific customization is required; administrators and makers can use published Power Apps documentation to enable and customize the experience.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit Use Microsoft 365 Copilot in Field Service (preview).