MC1124433: Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds

We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general availability on August 30, 2025.

How does this affect me?
With this feature, you can now set the wrap-up timer in seconds. This feature boosts agent efficiency and cuts down on idle time by giving contact centers precise control over post-conversation workflows.

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information about this feature, please visit Set timer to wrap-up conversations in seconds.