MC1163755: Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
We are announcing the ability to perform bulk actions on filtered conversations
Tophhie Cloud Automation
MC1163753: Outlook on the web activity-based timeout is retiring
Outlook on the web's activity-based timeout (ABT) will retire by January 2026 (February for GCC/DoD). Admins must enable Microsoft 365 idle session timeout for consistent session control across apps. Users won't auto-sign out without it. Prepare by reviewing ABT use, enabling the new timeout, and...
MC1163749: Dynamics 365 Contact Center – Block capacity for consulted conversations
We are announcing the ability to block capacity for consulted conversations in
MC1163741: Dynamics 365 Contact Center - Place a consulting representative on hold in a call
We are announcing the ability to place a consulting representative on hold
MC1163740: Finance and operations apps – Per-user license validation has been extended to January 15, 2026
Per-user license validation has been extended to January 15, 2026. Per-user license
MC1163735: Dynamics 365 Contact Center - Select a representative automatically in consult to queue
We are announcing the ability to select a representative automatically in consult
MC1163733: Dynamics 365 Contact Center – Use Copilot-powered email template recommendations
We are announcing the ability to create multisession apps. This feature will
MC1163732: Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh
We are announcing the ability to automatically restore sessions after a browser
MC1163730: Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights
We are announcing the ability to monitor the lifecycle of a work
MC1163728: Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools
We are announcing the ability to enhance service representative efficiency with custom
MC1163721: Dynamics 365 Contact Center – Enable deep noise suppression
We are announcing the ability to enable deep noise suppression in Dynamics
MC1163718: Dynamics 365 Supply Chain Management – Analyze demand with enhanced generative insights for demand planning
We are announcing the ability to analyze demand with enhanced generative insights