MC1163794: Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent
We are announcing the ability to automate case lifecycle tasks with Case
Tophhie Cloud Automation
MC1163792: Dynamics 365 Contact Center - Play audible sound for call connection
We are announcing the ability to signal to a representative via an
MC1163793: Microsoft 365 Copilot for Sales - Access insights on opportunity while working on emails in Outlook
We are announcing the ability to access insights on opportunity while working
MC1163779: Dynamics 365 Contact Center - Automate voice calls with Customer Intent Agent
We are announcing the ability to automate voice calls with Customer Intent
MC1163771: Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent
We are announcing the ability to proactively mitigate competitive risks with tailored
MC1163770: Dynamics 365 Sales - Improve research relevance by adding custom web sources for the agent
We are announcing the ability to improve research relevance by adding custom
MC1163768: Microsoft Copilot Studio – Request information from humans in the loop in agent flows
We are announcing the ability to request information from humans in the
MC1163767: Microsoft Power Platform: AI Builder capacity packs end of sale and transition to Copilot Studio credits
Microsoft is ending AI Builder service credits sales on November 1, 2025, transitioning to Copilot Studio credits for Power Platform and Dynamics 365 AI capabilities. Existing credits remain until expiration, with full transition by November 1, 2026. Admins should prepare for licensing changes an...
MC1163766: New policy setting to require explicit consent for recording and transcription in Teams 1:1 calls
Microsoft Teams will require explicit consent before recording or transcribing 1:1 PSTN or VoIP calls, enhancing privacy and compliance. This feature, off by default, can be enabled by admins and applies to desktop apps starting November 2025. Consent prompts disable participant media until granted.
MC1163764: Licensing updates for Interpreter
Interpreter licensing now includes 20 interpretation hours per user monthly with Microsoft 365 Copilot, up from 2 hours. Usage monitoring tools will be available after March 31, 2026. No current usage charges apply; future additional hours may be purchasable with advance notice. Changes are effec...
MC1163761: Improved device selection on Microsoft Teams meeting join screen
Microsoft Teams now allows users to select and change their microphone, speaker, or headset directly on the meeting join screen across desktop and web clients. This feature is on by default, requires no admin setup, and aims to simplify audio setup before joining meetings.
MC1163760: New support for HR and employee profile data in Microsoft 365 Copilot connectors
Microsoft 365 Copilot now supports HR and employee profile data via connectors like BambooHR and custom Microsoft Graph connectors, enhancing people profiles with authoritative external data. Administrators configure these in the Admin Center. Public preview runs mid-May to mid-November 2025; gen...