MC1214118: Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing
We are announcing the ability to define how duplicate requests for callback
Tophhie Cloud Automation
MC1214103: Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent
We are announcing the ability to monitor real-time conversations with Quality Evaluation
MC1213784: Retirement of the Sway Windows Desktop App on June 1, 2026
The Sway Windows desktop app will be retired on June 1, 2026. Users should transition to the web version at sway.cloud.microsoft, which retains all features and content. Admins should update documentation and inform helpdesk staff; no admin changes or compliance issues are expected.
MC1213781: Plan for Change: New Managed Home Screen RBAC permissions added to School Admin and Help Desk Operator built-in roles
Intune's February release adds two new Managed Home Screen RBAC permissions—TemporarilySuspendManagedHomeScreen and RestoreManagedHomeScreen—to the School Administrator and Help Desk Operator roles, enhancing Android device management. No admin action is needed, but reviewing role assignments and...
MC1213779: Introducing new tool to migrate content from Slack to Microsoft Teams
A new Slack to Microsoft Teams migration tool will roll out from December 2025 to March 2026, allowing admins to migrate Slack channel content into Teams channels via the Microsoft admin center. It requires no opt-in, supports channel content initially, and needs no pre-rollout action.
MC1213770: Microsoft Purview | Data lifecycle Management cmdlet connectivity change
Starting January 31, 2026, admins must use Exchange Online PowerShell v3.9.0+ and include the -EnableSearchOnlySession parameter with Connect-IPPSession to run Data Lifecycle Management cmdlets. This change enhances security and affects specific retention compliance cmdlets, with no impact on Pur...
MC1213769: Planned Maintenance: Windows 365 Service
Microsoft will perform a 2-hour planned maintenance on January 10, 2026, from 6:00 AM to 8:00 AM UTC for the Windows 365 alerting service in the EU. During this time, admins cannot create or edit alert rules, and new alerts may be delayed, but existing alerts remain visible.
MC1213768: Copilot Notebooks deletion issues and upcoming fix
Starting January 9, 2026, deletion of Copilot Notebooks in SharePoint Embedded may fail until a fix fully rolls out by January 31. Tenant-owned Loop workspace containers may also face issues unless excluded from retention policies. Admins should adjust retention settings via Microsoft Purview to ...
MC1213470: Dynamics 365 Apps – Audit data for entity routing configurations and entities
We are announcing the ability to audit data for entities and entity
MC1208690: Microsoft 365 Copilot: Video Overviews in Copilot Notebook
Microsoft 365 Copilot introduces Video Overviews in Copilot Notebooks, allowing users with a valid license to generate short, narrated video summaries of Notebook content. The feature, enabled by default, began rolling out mid-November 2025 and will complete by late February 2026, requiring no ad...
MC1208689: Microsoft 365 Copilot: Streamline SharePoint list creation with new list agent
Microsoft 365 Copilot introduces the SharePoint list agent to create SharePoint lists via natural language and structured content. Rolling out from December 2025 to February 2026, it requires a Copilot license, is opt-in during preview, and enabled by default at general availability, with admin c...
MC1208688: Microsoft Office for the web: Apply sensitivity labels with user-defined permissions
Microsoft 365 Office for the web will support applying sensitivity labels with user-defined permissions in Word, Excel, and PowerPoint starting mid-February 2026. This aligns with desktop app permissions, requires no admin changes, and needs no user action to prepare.