MC1163119: Dynamics 365 Contact Center – Tailor proactive engagements with configuration options
We are announcing the ability to design proactive customer engagement workflows in
Tophhie Cloud Automation
MC1163117: Dynamics 365 Contact Center – Understand outcomes of proactive engagements
We are announcing the availability of the Understand outcomes of proactive engagements
MC1163116: Dynamics 365 Customer Insights - Journeys - Streamline event planning with set registration periods
We are announcing the ability to streamline event planning with set registration
MC1163115: Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views
We are announcing the release of OOTB Analytics Enhancements – Time Window, BU
MC1163111: Dynamics 365 Contact Center - Application lifecycle management for Visual customization of OOB reports
We are announcing the release of Application Lifecycle Management for Visual customization
MC1163108: Dynamics 365 Contact Center - Ongoing Conversation Dashboard
We are announcing the release of the ongoing conversation dashboard in Dynamics
MC1163106: Dynamics 365 Contact Center - Update knowledge base using Customer Knowledge Management Agent
We are announcing the ability to update knowledge bases using Customer Knowledge
MC1163104: Dynamics 365 Customer Service - Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial
MC1163100: Power Automate for desktop - Assign custom names to actions in desktop flows
Update: Release of this feature has been postponed, we will announce a
MC1163097: Dynamics 365 Contact Center - Consult with workgroup, queue using intent
We are announcing the ability to use Copilot's intent knowledge
MC1163093: Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations
We are announcing the ability to use Copilot's intent knowledge
MC1163091: Power Automate – Enable version control for desktop flows
We are announcing the ability to enable version control for desktop flows,