MC1265792: Dynamics 365 Contact Center - Identify your customers with enhanced authentication
We are announcing the ability to identify your customers easier with enhanced
MC1265787: Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent
We are announcing the ability for supervisors and quality managers to evaluate
MC1265767: Copilot Cowork now available in Frontier
Copilot Cowork is now available in Frontier for Microsoft 365 Copilot Premium users, enabling multi-step task orchestration across apps with user approval and progress tracking. It requires Frontier enrollment, enabled agents, and Anthropic as a subprocessor. EU tenants must enable it explicitly ...
MC1265765: Auto Critique and Model Council features in Researcher (Frontier program)
Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from multiple AI models, highlighting agreements and differences. Available to Microsoft 365 Copilot Frontier program users by March 30, 2026, with tenant-admin con...
MC1265755: Dynamics 365 Customer Insights - Journeys - Boost engagement with Copilot-powered conversational text messages
We are announcing the ability to boost engagement with Copilot-powered conversational
MC1265753: Dynamics 365 Customer Service – Case sentiment insights
We are announcing a new feature for Dynamics 365 Customer Service known
MC1265750: Dynamics 365 Customer Service - Simulate case‑resolution flows before production
We are announcing the ability to simulate case‑resolution flows before production
MC1265742: Dynamics 365 Contact Center - Consent-Based Recording for Voice Interactions
We are introducing consent-based recording in Dynamics 365 Contact Center to
MC1265740: Power Platform - Move apps out of the default environment
We are announcing the ability to move apps out of the default
MC1265738: Microsoft 365 Copilot for Sales- Control AI insights generation by meeting sensitivity labels
We are announcing the ability to control AI insights generation with meeting
MC1265735: Microsoft 365 Copilot for Sales - Configure admin setting for meeting AI insights sharing governance
We are announcing the ability to configure admin settings for meeting AI
MC1265733: Dynamics 365 Customer Service - Unify next‑step suggestions across Microsoft AI and custom agents
We are announcing the ability to surface recommended next steps for agents