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Microsoft 365 Message Center

MC1163756: Outlook for Android will require Android 10.0 or higher starting January 2026

Starting January 5, 2026, Outlook for Android will require Android 10.0 or higher. Devices running Android 9.x or below will no longer receive updates or new features, though existing installations may work temporarily. Organizations should identify affected users and encourage OS upgrades.
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163754: Enhancements to the Deep Analysis tab of Email Entity page by Microsoft Defender for Office 365

Microsoft Defender for Office 365 will enhance the Deep Analysis tab on the Email Entity page with a refreshed UI, improved detonation chains, expanded metadata, and detailed behavior insights. Rollout starts October 2025 (preview) and November 2025 (general availability). No user action or compl...
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163755: Dynamics 365 Customer Service – Perform bulk actions on filtered conversations

We are announcing the ability to perform bulk actions on filtered conversations
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163753: Outlook on the web activity-based timeout is retiring

Outlook on the web's activity-based timeout (ABT) will retire by January 2026 (February for GCC/DoD). Admins must enable Microsoft 365 idle session timeout for consistent session control across apps. Users won't auto-sign out without it. Prepare by reviewing ABT use, enabling the new timeout, and...
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163749: Dynamics 365 Contact Center – Block capacity for consulted conversations

We are announcing the ability to block capacity for consulted conversations in
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163741: Dynamics 365 Contact Center - Place a consulting representative on hold in a call

We are announcing the ability to place a consulting representative on hold
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163740: Finance and operations apps – Per-user license validation has been extended to January 15, 2026

Per-user license validation has been extended to January 15, 2026. Per-user license
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163735: Dynamics 365 Contact Center - Select a representative automatically in consult to queue

We are announcing the ability to select a representative automatically in consult
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163733: Dynamics 365 Contact Center – Use Copilot-powered email template recommendations

We are announcing the ability to create multisession apps. This feature will
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163732: Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh

We are announcing the ability to automatically restore sessions after a browser
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163730: Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights

We are announcing the ability to monitor the lifecycle of a work
Read More • 2 Oct 2025
Tophhie Cloud Automation
Microsoft 365 Message Center

MC1163728: Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools

We are announcing the ability to enhance service representative efficiency with custom
Read More • 2 Oct 2025
Tophhie Cloud Automation
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